Seriously--Internet started to crap out around Christmas. Some CSR tells me it's my modem. How, I ask, can she ascertian that when she is halfway around the world in a call center and has not in fact SEEN my modem? That modem is defective, she tells me. Then isn't it their responsbility to replace it? No, here's the sales office, I say fine I am calling Comcast for my high speed Internet needs.
I got it working again, until it crapped out AGAIN Wednesday. So I called. This time, after the guy tries to sell me a MORE EXPENSIVE INTERNET SERVCE (because i I am not happy with your service, certainly, upsell me, that's a GREAT IDEA) they finally allowed me to set up a maintenance visit (mind you this is ny fifth call in like a month, just perhaps they could have done that on, OH, the second call?)
It's set up for two days away. This does not work as the vast majority of my clients communicate with me via email and Strollerderby expects 2 posts a day which are not submitted by carrier pigeon or a series of tubes or anything, we use the Internet. Luckily my favorite coffeehouse has free wi-fi, which worked for Thursday but not Friday because I had to sit home waiting for them.
When they finally called to tell me they were on their way, the guy also told me that they were replacing a control box in my neighborhood, that that was why I was having problems, that there would be no point in looking at the line because there was no DSL signal anyway anywhere in the 'hood, and no he couldn't tell me why no one had thought to inform me of this before so I had to waste hours of time on the phone with them and sitting at home waiting for them while I could have been getting things done. Oh yes, and I likely would not have the Internet for THREE OR FOUR MORE DAYS.
I reacted like, well, like you would expect an eight-months-pregnant woman who'd had little sleep the night before and who depends heavily on the Internet to get her jobs done and who is not, let's just say, the least dramatic person on the planet when she's in her right mind to react. Crying, fury, while explaining I was going to lose at least one job because of their incompetence and my little three year old wouldn't be able to have shoes and I hope they were happy.
Cried for half an hour, talked to Paul (who because he is lovely and kind did not mention that maybe just maybe I was overdramatizing the situation), put it behind me and went to the coffeehouse that night to get shit done.
Today, after we all got back from running errands, guess what? Phone message the problem was resolved and here I am blogging away.
FUCKERS. I am so pissed I am not even happy about having the internet up sooner than promised.
Two fairly sucky options here: stay with the incompetents or take my business to Comcast. I hate Comcast. But I really hate being jerked around like a puppet when I am just trying to get a fairly essential service I AM PAYING FOR to work.
Does anyone who reads have Comcast internet? Any good? Anyone else hate AT&T as much as I do right now?